Shipping & Returns

1. How Orders Are Placed

Baggance operates a catalogue-based website with assisted ordering. Customers can view products on the website and contact Baggance through WhatsApp to enquire about a product or place an order.

Before confirming your order, please review the product details, current price, availability, payment arrangement and applicable delivery information provided to you.

2. Shipping Coverage

Baggance currently delivers All Over India.

Some locations may not be serviceable by our delivery partners. Availability can be confirmed before an order is finalised.

3. Shipping Charges

Shipping charges are dependent on location. Any applicable delivery charge will be clearly communicated before the order is confirmed.

4. Order Processing

Confirmed orders are generally processed within 1-2 Days.

Processing time refers to the time required to prepare an order for dispatch and is separate from courier transit time.

5. Estimated Delivery

Orders are generally expected to arrive within 1-7 days after dispatch, depending on the delivery location and courier service.

Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

6. Tracking

Where tracking is provided by the relevant courier partner, tracking details will be shared with the customer after dispatch.

7. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

If a parcel cannot be delivered due to an incorrect address, repeated unavailability or another customer-related delivery issue, please contact us so we can review the available options.

8. Inspecting Your Order

Customers should inspect the parcel as soon as reasonably possible after delivery. If you receive:

• An incorrect item;
• An item damaged during delivery; or
• An item materially different from the confirmed order,

Please contact Baggance within 1 day of delivery. Where possible, include the order details and clear photographs or video showing the issue.

9. Returns

Products should not be returned without first contacting Baggance and receiving return instructions.

10. Non-Returnable Items

Any restriction in this policy remains subject to rights customers may have under applicable consumer law, including where goods are defective, damaged, incorrect or materially different from what was represented.

11. Exchanges

Eligible exchanges are subject to product availability. If an approved replacement product is unavailable, we will communicate the available resolution to the customer.

12. Cancellations

To request cancellation, contact Baggance through WhatsApp or email as soon as possible.

If an order has already been dispatched, it may instead be handled under the applicable return process.

13. Damaged or Incorrect Products

If a product is delivered damaged or an incorrect product is supplied, contact Baggance promptly. Please provide your order details and reasonable evidence of the issue so it can be reviewed.

Verified cases will be handled in accordance with this policy and applicable consumer law.

14. Failed or Refused Deliveries

If an order is returned to us because delivery could not be completed, we will contact the customer regarding the available next steps.

Additional shipping charges may apply to re-dispatch where appropriate and where communicated to the customer in advance.