Terms & Conditions

1. About Baggance

Baggance operates an online catalogue through which customers can view available handbag styles and contact our team for additional product information and order assistance.

The website does not necessarily function as a conventional ecommerce checkout. Customers may contact Baggance through WhatsApp to enquire about availability, product details, pricing and ordering.

2. Product Enquiries and Orders

Products displayed on the website may be subject to availability. To enquire about or purchase a product, customers may select the relevant contact or WhatsApp option and communicate directly with the Baggance team.

An enquiry or WhatsApp message does not by itself constitute a confirmed order.

An order is considered confirmed only after:

1. 1. The product and applicable price have been communicated;
2. 2. Relevant delivery information has been provided;
3. 3. Any applicable payment arrangement has been communicated; and
4. 4. Baggance has expressly confirmed acceptance of the order.

If a product becomes unavailable before confirmation, Baggance may inform the customer and the order will not proceed.

3. Product Information

We aim to present product descriptions, dimensions, materials, colours and photographs as accurately as reasonably possible.

Actual colours may appear slightly different depending on photography, lighting, display settings and device screens. Customers are encouraged to ask for any important product information before confirming an order.

Material, construction or other product-specific claims apply only where expressly stated for the particular product.

4. Product Images

Product photographs are intended to help customers understand the appearance and characteristics of the relevant product.

Where additional photographs or videos are required, customers may request them through our available customer-support channels.

5. Pricing

The price applicable to an order will be communicated or displayed before the customer confirms the purchase.

Where delivery charges, taxes or other applicable charges are additional, these will be communicated before confirmation wherever applicable. Baggance does not intend to impose undisclosed charges after an order has been confirmed.

Promotional prices and offers may be available for limited periods or selected products and may be subject to availability.

6. Payment

Available payment methods will be communicated during the order process. Customers should make payments only using payment details officially provided by Baggance through its authorised communication channels.

Baggance will never ask customers to share passwords, card PINs or OTPs through WhatsApp, email or telephone.

7. WhatsApp Ordering

WhatsApp is used as a customer communication and order-assistance channel. During a WhatsApp conversation, customers may receive information concerning:

• Product availability
• Product details
• Current price
• Delivery information
• Payment options
• Order confirmation
• Dispatch and tracking
• Customer support

Customers should review the relevant product, price and order information before confirming their purchase.

8. Availability

Displaying a product on the Baggance website does not guarantee that it will remain available.

If a product becomes unavailable after an enquiry but before an order is confirmed, the customer will be informed. If payment has already been received for an item that Baggance cannot fulfil, the applicable amount will be handled in accordance with our Refund Policy.

9. Delivery

Delivery times are estimates unless expressly stated otherwise. Specific delivery information is provided in our Shipping & Delivery Policy.

Unexpected courier, weather, operational or other circumstances outside our reasonable control may occasionally affect delivery.

10. Returns, Refunds and Cancellations

Eligibility for cancellations, returns, exchanges and refunds is governed by our Returns, Refunds & Cancellation Policy. Customers should read that policy before confirming an order.

Nothing in these terms is intended to remove any statutory consumer rights available under applicable law.

11. Customer Responsibilities

Customers are responsible for providing accurate information required to process and deliver an order, including:

• Name
• Contact number
• Delivery address
• Relevant delivery instructions

Baggance is not responsible for delays caused solely by materially incorrect information supplied by the customer, subject to applicable law.

12. Intellectual Property

The Baggance name, website content, original graphics, written material and other Baggance-owned materials may not be copied, reproduced or commercially used without permission, except where permitted by law.

Third-party trademarks, where legitimately referenced, remain the property of their respective owners and do not imply affiliation or endorsement unless expressly stated.

13. Website Availability

We aim to maintain a functional and accessible website but may occasionally update, modify or temporarily suspend parts of the website for maintenance, security or operational reasons.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or restricted under applicable Indian law.

15. Changes to These Terms

Baggance may update these Terms & Conditions as its services, policies or legal obligations change. The current version will be published on this website.