Privacy Policy

1. Information We Collect

Depending on how you interact with Baggance, we may receive information such as:

• Your name
• Mobile number
• Email address
• Delivery address
• Product preferences and order details
• Messages or information voluntarily shared with us through WhatsApp or email
• Payment or transaction reference information where required to confirm an order
• Information about your interaction with our website, including browser, device and website usage information

We do not intentionally request information that is unnecessary for processing your enquiry or order.

2. How We Collect Information

Information may be collected when you:

• Contact us through WhatsApp
• Contact us through email
• Request information about a product
• Place or confirm an order
• Provide delivery information
• Contact customer support
• Browse or interact with our website
• Interact with our online advertising

Baggance does not currently require customers to create an online account or complete a conventional website checkout to place an order. Orders may be discussed and confirmed directly through WhatsApp.

3. How We Use Your Information

We may use information provided to us to:

• Respond to product enquiries
• Communicate with you about an order
• Confirm product availability
• Process and fulfil orders
• Arrange delivery
• Provide customer support
• Handle returns, cancellations or refunds where applicable
• Maintain transaction and customer-service records
• Prevent fraud or misuse
• Improve our website and customer experience
• Measure the effectiveness of our advertising
• Comply with applicable legal and regulatory obligations

We will not use personal information for an unrelated purpose without an appropriate basis for doing so.

4. WhatsApp Communications

When you choose to contact Baggance through WhatsApp, your communication also takes place through a service operated by a third party.

WhatsApp may process information according to its own terms and privacy practices. Baggance does not control the independent data-processing practices of WhatsApp or its parent company.

Information that you voluntarily send to Baggance through WhatsApp may be retained where reasonably necessary to respond to your enquiry, process an order, provide support or maintain appropriate transaction records.

5. Payments

Payment arrangements, where applicable, are communicated to customers during the order-confirmation process.

Baggance does not ask customers to provide sensitive banking credentials such as internet-banking passwords, card PINs or OTPs through WhatsApp.

Where a third-party payment service is used, that provider may process payment-related information according to its own terms and privacy policy.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for website functionality, analytics, security and advertising measurement.

These technologies may collect information such as:

• Browser type
• Device type
• Approximate location derived from IP address
• Pages visited
• Referral source
• Website interactions
• Advertising or campaign information

Where required by applicable law, appropriate consent mechanisms should be provided before non-essential cookies are used.

7. Advertising and Analytics

Baggance may use advertising and analytics services, including services provided by Google, to understand website activity, measure advertising performance and improve our marketing.

These providers may use cookies or similar technologies according to their own privacy practices.

8. Sharing of Information

We may share information only where reasonably necessary with service providers involved in operating the business, including:

• Delivery and logistics providers
• Payment service providers
• Website hosting or technology providers
• Customer communication platforms
• Analytics and advertising providers
• Professional advisers where necessary
• Government or regulatory authorities where legally required

We do not sell customers' personal information to third parties.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, fraud prevention and legal obligations.

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable law.

10. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally available
• Withdraw consent for certain communications
• Raise a concern about how your information has been handled

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal or information we are legally required to retain.

11. Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorised access, misuse, loss or disclosure.

No internet-based communication or storage system can be guaranteed to be completely secure.

12. Children's Privacy

Baggance is intended for customers who are legally capable of entering into transactions. We do not knowingly seek to collect personal information from children for independent purchasing.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, website features or legal requirements change.

The latest version will be published on this page with an updated revision date.